Privacy Policy

Last updated: October 2025

1. Who We Are

Blackwell Engineering Solutions Ltd (“we”, “our”, “us”) is a UK-registered company trading as BES Steel Buildings, specialising in the design, fabrication, and erection of steel buildings for commercial, agricultural, equestrian, and domestic clients.

Registered Office:
BES Locks Yard, Heol Llan, Coity, Bridgend CF35 6BU
Website: www.blackwellengineering.co.uk
Email: enquiries@blackwellengineering.co.uk
Phone: 01656 470070

We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

Contact details: name, phone number, email address, postal address
Project details: type of building, intended use, approximate size or budget
Communications: messages or enquiries you send to us via forms, email, or social media
Technical data: your IP address, browser type, and website usage data (via analytics tools)

We only collect information necessary to respond to your enquiry, provide quotations, and deliver our services.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide quotations or proposals
Prepare and manage your project or order
Send updates or important information about your enquiry
Improve our services, advertising, and customer experience
Comply with legal and regulatory obligations

We do not sell or rent your personal data to any third parties.

4. Lawful Basis for Processing

We process personal data on one or more of the following lawful bases:

Contract: to take steps at your request before entering into a contract or to perform a contract with you.
Consent: where you have given us permission to contact you (e.g., via Facebook or website forms).
Legitimate interests: to manage business operations, marketing, and customer relationships.
Legal obligation: to comply with our legal and tax requirements.

5. How We Store and Protect Your Data

Your information is stored securely on encrypted systems and access is restricted to authorised personnel only.

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting, or reporting requirements.

If you submit a contact or quotation form but do not proceed, your details are usually deleted within 12 months.

6. Sharing Your Information

We may share your data with:

Our internal staff and trusted subcontractors who assist in delivering your project
IT service providers (for secure data hosting and email services)
Marketing platforms (e.g., Meta/Facebook Ads) strictly for lead management and remarketing
Legal or regulatory bodies when required by law

All third parties are required to respect the confidentiality and security of your data and to process it only under our instructions.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict certain types of data processing
Withdraw consent at any time (where applicable)

To exercise these rights, contact us at:
📧 enquiries@blackwellengineering.co.uk

We aim to respond to all valid requests within 30 days.

8. Cookies and Website Tracking

Our website may use cookies and analytics tools (such as Google Analytics or Meta Pixel) to measure traffic and improve performance.

Cookies do not give us access to your computer or any personal information other than the data you choose to share with us. You can control or disable cookies through your browser settings.

9. Facebook & Meta Platforms

If you contact us through a Facebook or Instagram Instant Form, your details will be processed in accordance with this policy.

We receive your contact information directly from Meta (Facebook) for the sole purpose of responding to your enquiry or providing a quote. We do not share or sell this information to any third party.

10. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal obligations. The most recent version will always be available on our website.

11. Contact Us

If you have any questions or concerns about how we handle your data, please contact:

Blackwell Engineering Solutions Ltd
📍 BES Locks Yard, Heol Llan, Coity, Bridgend CF35 6BU
📧 enquiries@blackwellengineering.co.uk
📞 01656 470070

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.